Shipping policy
At Daddy Herbal, we are committed to delivering your orders safely and promptly. This Shipping & Delivery Policy explains our order processing, shipping, delivery timelines, and related terms.
1. Shipping Coverage
We currently offer shipping across India to serviceable PIN codes.
Delivery availability may vary depending on the location and courier serviceability. Certain remote or non-serviceable areas may have limited delivery options.
2. Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on Sundays or public holidays may be processed on the next working day.
Once your order has been dispatched, you will receive shipping and tracking details through the contact information provided during checkout.
3. Estimated Delivery Time
After dispatch, orders are generally delivered within:
- Metro & nearby cities: 2–5 business days
- Other locations: 4–7 business days
- Remote areas: 5–10 business days
Delivery timelines are estimates and may vary depending on the destination PIN code, courier availability, weather conditions, public holidays, peak-season demand, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
From time to time, Daddy Herbal may offer free shipping promotions or other shipping-related offers. Such offers will be applicable according to the terms mentioned on the website or promotional communication.
5. Order Tracking
Once your order has been dispatched, we will provide tracking information wherever available.
You can use the tracking details provided by us to check the current status of your shipment.
6. Delivery Attempts
Our courier partner will make delivery attempts at the address provided by you.
Please ensure that:
- The delivery address is complete and accurate.
- Your PIN code and mobile number are correct.
- Someone is available to receive the package whenever possible.
If a shipment cannot be delivered because of an incorrect address, incomplete information, recipient unavailability, or repeated failed delivery attempts, the courier may return the package to us.
7. Delayed Deliveries
While we make every reasonable effort to deliver orders within the estimated timeline, delays may occur due to:
- Adverse weather conditions
- Transportation or logistics issues
- Natural disasters
- Public holidays
- Courier-related delays
- High order volumes during sales or festive periods
- Government restrictions or other unforeseen circumstances
Daddy Herbal shall not be responsible for delays caused by circumstances beyond our reasonable control.
8. Damaged or Tampered Packages
If you receive a package that appears damaged, open, or tampered with, please do not accept the shipment where possible.
If you accept a damaged package, please contact us as soon as possible with photographs or videos of the package and products received so that we can review the issue and assist you accordingly.
9. Incorrect Address
Customers are responsible for providing the correct shipping address and contact details while placing an order.
If an order has already been dispatched, we may not be able to change the delivery address. Any additional shipping or re-delivery costs arising from an incorrect address may be borne by the customer.
10. Undelivered or Returned Shipments
If an order is returned to us because of repeated failed delivery attempts, incorrect address, refusal to accept the package, or other reasons attributable to the customer, we may contact you regarding re-shipment.
Additional shipping charges may apply for re-shipping such orders.
11. Contact Us
For any questions regarding shipping or delivery, please contact us:
Daddy Herbal
Hari Maya Tower, Gejha Rd, Near Vishal Mega Mart,
Bhangel, Goyal Colony, Salarpur Khadar,
Sector 110, Noida – 201304, Uttar Pradesh, India
Phone: 9311652652
Email: contact@daddyherbal.com
